Privacy:
Straight and simple.
Any and all information we may collect from you is protected in a non accessible
area of our site and will never be shown, given, sold or otherwise
shared with anybody. We
will never collect any information from you without asking
first.
No credit
card
or
other sensitive
data is ever stored or passed from Elso Graphics. We use PayPal
as our credit card processing center. You will be on PayPal's
secure server with any and all credit card transactions.
The Elso Copyright Protection Policy:
We at Elso Graphics stand firm in strict compliance with Copyright laws.
What does this mean for our customers?
We have full right to deny the printing of any image that we feel would be in violation of any copyright laws. All images for print submitted to Elso Graphics by our customers are considered copyright material owned either by our customer or by a third party. In such even that an image would be owned by a third party, we would require permission, in writing by the third party allowing us to reproduce for the sole purpose of our customer’s purpose. Examples of third party copyright images would include the obvious of sport logos or company trademarks, but also include the less obvious of images pulled from any web site. If there is ever any question about copyright ownership of images submitted for print, we will assume the image is protected and will not print until verification of ownership can be established.
All copyright laws also apply to any customer submitted image free from third party ownership in that the customer can be ensured their submitted design will never be made available in any form to anyone except the assumed owner of the image. Elso Graphics does however retain copies of all prints on file for the sole purpose of reprints requested by the assumed owner. Elso Graphics will remove and delete all prints for any customer in our system upon request of the assumed owner. Occasionally, we may request permission from our customer to allow us to display their image on a particular product for display purpose only. It is our customer’s choice to allow or deny us the requested permission or to set forth additional conditions for us to use their image. These conditions may be a simple copyright acknowledgement or could be to include a web site links back to the owner’s web site. In any event, Elso Graphics will remain in strict compliance with all copyright laws.
Occasionally, a customer may request a written document addressed to them and signed by us ensuring the protection of their submitted image. In such cases, it is customary and the customer’s responsibility to supply us with such documents to sign and return.
Mission:
Elso Graphics stride it to bring you some
of the finest quality custom imprinted
products available. Our #1 objective is customer service.
We take our Internet
based portion of our business very
seriously as our Internet presents accounts for more then
75% of our overall sales.
We feel that we have constructed
one of the most flexible ordering systems on the Internet
for custom & personalized
products. We do not outsource any
portions of Elso Graphics, 100% of all printing is done
in-house as well as our web
site administration. Whether you
are contacting about a project or about our web site, you
can be assured you are
in direct contact with Elso Graphic.
Our business focus has always been and will always be on
Quality, not Quantity.
Our web site is tailored to to meet
both the single purchase customer and resellers alike.
We require no minimums to
orders but our pricing is deeply
discounted for higher volumes and if you are a reseller,
you would qualify for
even more discounts of up to an additional 15%.
How
Our Ordering System Works:
Our
ordering system is more then your typical shopping cart.
At first glance it may seem quite involved but when
requesting a custom design we needed
to build a system that would not only add our products to
your order, but
also add your custom text, images and
other personal details to your shopping cart as well. Our
ordering system will
also act as an estimator. If you are
only looking for a written estimate, simply follow the ordering
process, but you need not upload any image files, just select the appropriate options, and
upon checkout, there will be an estimate
option that will include real time UPS shipping cost as well.
You can upload
your images right to your shopping cart
as well as a names list to individually personalize orders
of 12 or more products.
How We Handle Custom Print Request:
We
never want to print a custom layout without your approval
first. Our ordering system will collect
all of the pieces for your print (text, photos, etc.) but
then a real person
will need to assemble your layout
per your specs. We will quite often have some ideas for a
layout as well to enhance
the picture you have in mind. As part
of the Elso Service. We will assemble
your print and send it to you
to proof our work
before we print. Once you approve
and give us the go-ahead all sales will be final. Prior your
approval you may cancel
your order at any time for a full refund if you
are prepaid.
Payment & Refund
Policy:
We
accept all forms of electronic payment (credit cards, eChecks, etc) via PayPal or check/money
order via normal mail.
All electronic funds processed through PayPal will remain in PayPal
until your final
approval. Should
you cancel prior to approval,
we will immediately initiate a refund via PayPal. If you
opt to pay
by check
or
money order, you may send your
payment prior your approval, which
we will hold, un-deposited
until you approve your print layout. You may also choose
to retain your
check or
money and send it after you
approve. This, however, may detain
the production of your
order while we await your
payment. Although you are under
no obligation to complete a
proposed project, we will not
schedule or begin the printing process
until your payment has
been received. Generally it takes about 5 business days to
schedule a
print. If you
are prepaid,
then you will have a tentative
print date on our scheduled at the beginning of your layout
reducing
our
in-house
production time.
Shipping:
We normally
use UPS to handle all shipments, although for single/small orders we use USPS because they will normally deliver faster to a residential destination then UPS and for about the same cost. Our shopping
cart ties directly into UPS to provide you with "Real-Time" shipping
cost. In the event that
your shipping address is an APO or other military
then we would need
to
ship via
USPS.
UPS does not ship to APO/FPO
addresses. If you are a military customer ordering to an APO/FPO location then
you can complete your
on-line order to submit
all the pieces for your
print, but DO NOT finalize your
order on-line through through PayPal from
our store, instead, choose estimate or pay be check to complete your order. We can quite often provide APO/FPO
customers even better shipping rates since both the USPS and us at Elso Graphics offer special discounts for any military mail. Military customers will
need to contact us when placing an order so we can provide you wish the special shipping rates and payment options.
All orders are shipped
FOB New Hampshire. What
this means is
you are doing business
in New Hampshire rather then us doing business
in your state and New
Hampshire has no sales
tax. This also means that
once your order leaves our hands, you assume
ownership at that point.
All
orders
are shipped
fully insured in the event
something happens to your order while in transit.
In the event
a package
arrives
to you
damaged, it is your responsibility
to take pictures of the damaged box before opening.
UPS will require
evidence
of in-transit damage before
they will process any claims.
The
Elso Guarantee:
All
products we sell are guaranteed against material
defect. This includes
a life time guarantee against fading on all of
our ceramic & fabric products under normal use or approved application.
In the event that
any of our ceramic products ever fade,
you are entitled
to a free replacement upon returning the defective
ceramic product. This guarantee is void if the
product has been
defaced or otherwise used for any purpose
other then it's approved designed
purpose. This guarantee also does not cover breakage.
If you drop a ceramic coffee mug it
probably break. Some
product may be accompanied with special care
or handling instructions. Failure to comply to
special
handling when noted
will also void any warranty. Our guarantee is
extended to any recipients of an Elso ceramic
product,
not just the original purchaser.
See our Product registration page for more details.
Qualifying
Reseller:
If
you are a photographer, own a photo development service,
artist or other designer and wish to sell your work printed
on our product then you would qualify to become a reseller. Please create an account and select this option during the registration process. |
