At Elso Graphics, we take pride in providing you with high-quality custom printing on mugs, mouse pads, and more. Due to the personalized nature of our products, all sales are final. We do not accept returns or offer refunds if a customer simply changes their mind.

However, we understand that unforeseen circumstances can occur during shipping. In the event that your order is lost or damaged by the courier, we will happily replace the item at no additional cost or delay to you. To facilitate the replacement process, we kindly ask that you provide us with proper documentation, such as photos showing the damage, to support the courier’s insurance claim. It’s always a good idea and recommended to shoot a photo of the shipping label and if the package shows signs of being mishandled or dropped snap off a few quick photos of these. Do this before opening,

Please note that any requests for replacement due to damage during shipping must be reported to us within 5 days of receiving your order. We will work swiftly to ensure that you receive a new item that meets our quality standards.

We strive to provide excellent customer service and want you to be satisfied with your custom products from Elso Graphics. If you have any questions or concerns regarding our return policy or need assistance with a damaged order, please don’t hesitate to contact our customer support team at bottom of this page.

Thank you for choosing Elso Graphics for your custom printing needs. We appreciate your understanding of our return policy and look forward to serving you again in the future.